Frequently Asked Questions
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You can purchase directly through our website. Any additional stockists or platforms will be listed on our Books page.
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Yes, use code FREESHIP for free worldwide shipping when you buy more than one copy of 'Carry You Close’. Grab yourself a copy and gift one to a friend.
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All of our books are printed using print-on-demand technology via IngramSpark. This means each copy is printed individually when an order is placed, rather than stored in large warehouses.
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Yes, we offer international shipping. Shipping prices will be added at checkout. If you have any specific questions about international shipping or bulk orders, please get in touch via our Contact page.
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Yes, we’d love to hear from independent shops and retailers. Please get in touch via our contact page to discuss stocking JLS Pen & Ink books.
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Our merchandise includes carefully designed items such as apparel, accessories, and gifts inspired by our books and themes of connection, closeness, and everyday moments, as well as popular culture references from the world of babywearing.
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Occasionally, printing or shipping may take slightly longer during busy periods. Because your book is made to order, timelines can vary, but if you have any concerns, do get in contact and we can check order status.
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Get in touch about Carry You Close or local babywearing consulting or anything else via the Contact page.
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This privacy notice explains how we collect, use, store, and protect your personal information when you use this website, contact us, or sign up to our newsletter.
Jenny Lane-Smith / JLS Pen & Ink Ltd is the data controller for the personal information collected through this website.
If you have any questions about this privacy notice or how we use your data, contact us here.
What information we collect
We may collect and process the following information:
Your name.
Your email address.
Any information you provide in a contact form or message.
Information about how you use our website, such as pages visited and device/browser data, if analytics are enabled.
Any other information you choose to send us.
How we use your information
We use your information to:
Send you newsletters, updates, and marketing emails if you have signed up.
Respond to enquiries you send through the website.
Improve our website and services.
Keep records for business, legal, and administrative purposes.
Lawful basis for processing
Under UK GDPR, we rely on the following lawful bases:
Consent for sending marketing emails and newsletters.
Legitimate interests for running and improving our website, responding to enquiries, and managing our business.
Legal obligation where we need to keep records for tax, accounting, or other legal reasons.
Marketing emails
If you sign up to our newsletter, we will only send you marketing emails if you have given consent. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
Sharing your information
We do not sell your personal information. We may share your data with trusted service providers who help us run our website, email service, hosting, or analytics. These providers only process your data on our instructions.
International transfers
Some of our service providers may store or process data outside the UK. Where this happens, we take appropriate steps to protect your information.
How long we keep your information
We keep personal data only for as long as necessary for the purpose it was collected. Newsletter data is kept until you unsubscribe. Enquiry records and business records may be kept for longer where needed for legal or accounting reasons.
Your rights
Under UK data protection law, you have rights over your personal data, including the right to:
Access the information we hold about you.
Correct inaccurate information.
Ask us to delete your information in some circumstances.
Restrict or object to certain processing.
Withdraw consent where we rely on consent.
Cookies
This website may use cookies or similar technologies. Where required, we will ask for your consent before placing non-essential cookies. You can change your cookie preferences at any time.
How to complain
If you have concerns about how we use your personal data, contact us here.
You also have the right to complain to the UK Information Commissioner’s Office (ICO). You can find more information on the ICO website.
Changes to this notice
We may update this privacy notice from time to time. The latest version will always be available on this page.